FAQs – You Got Questions, We Got Answers
1How long does a custom bag take to ship?
Each bag is handmade. Please allow 4–6 weeks for production and shipping.
2Can I upload logos or images?
Yes, but you're responsible for usage rights. We are not liable for any trademark or copyright issues.
✅ A clear disclaimer is also included on the Custom Page.
3Can I reorder a bag I already made?
Nope. Each one is a one-of-one. That’s the point.
4Where do you ship?
We ship worldwide.
5What kind of leather do you use?
We use premium European genuine leather, made to last and age naturally.
6Can I return a custom bag?
Sorry, custom products are non-refundable. If something’s wrong, reach out—we’ll make it right.